Last Updated: August 2026
Have a question? We're here to help. Below you'll find answers to the most common questions about ordering, shipping, and our policies.
Simply browse our products, select your desired items, and click "Add to Cart." When you're ready, proceed to the checkout page, fill in your shipping details, and confirm your order.
Currently, we process all orders via Cash on Delivery (COD). You can safely pay with cash when your package arrives at your doorstep.
Yes, you can cancel your order as long as it hasn't been shipped yet. Once an order has been dispatched from our facility, it cannot be canceled.
Delivery inside Dhaka costs ৳80. For addresses outside of Dhaka (including all other divisions and districts), the delivery charge is ৳130.
Orders inside Dhaka are typically delivered within 1-2 business days. For deliveries outside of Dhaka, please allow 3-5 business days depending on the exact location.
We accept returns within 3 days of delivery if the product is damaged, defective, or if you received the wrong item. Products must be unused and in their original packaging.
If the mistake is on our end (wrong or damaged product), Vyzo BD covers the return shipping cost. If the return is for other reasons, the customer is responsible for the shipping fees.
You can browse our store freely, but creating an account helps you track your orders, save your shipping details for faster checkout, and manage your purchase history easily.
Absolutely. We use industry-standard encryption to protect your data. We do not sell your personal information to third parties. For more details, please review our Privacy Policy.
If you couldn't find the answer you were looking for, our customer support team is always ready to assist you.